Privacy Policy
FVR Property Management (a.k.a. FVRPM )
Effective Date: January 5, 2011
1. Introduction
FVR Property Management (“FVRPM”, “FV Residential Property Management”, “Company,” “we,” “our,” or “us”), respects the privacy of individuals who interact with our company, including property owners, tenants, applicants, website visitors, and service providers.
This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you:
- Visit our website
- Submit rental or property management inquiries
- Apply for housing
- Enter into a lease or property management agreement
- Communicate with us electronically or by phone
- Use any services offered by FVR Property Management
By interacting with our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Identification Information
- Name
- Address
- Email address
- Telephone number
- Government identification information
- Date of birth
Property and Rental Information
- Rental applications
- Lease documentation
- Payment records
- Employment and income verification
- Background and credit screening results (where permitted by law)
Financial Information
- Bank account information
- Payment card information
- Payment history
Communications Information
- Email correspondence
- SMS/text messages
- Phone call records or logs
- Customer service interactions
Website and Technical Information
- IP address
- Browser type
- Device information
- Cookies and similar tracking technologies
- Usage and analytics data
3. How We Use Your Information
We may use collected information to:
- Process rental applications
- Manage rental properties
- Communicate with tenants, applicants, and property owners
- Provide maintenance coordination and service notifications
- Send account notices and billing information
- Provide customer support
- Send updates regarding properties, services, or opportunities
- Improve our website and services
- Comply with legal obligations
4. Communications and Contact Consent
By providing your phone number, email address, or other contact information to FVR Property Management, you consent to receive communications from us, which may include:
- Telephone calls
- SMS or text messages
- Emails
- Automated notifications
- Informational messages regarding services or property matters
These communications may be sent using manual or automated technologies, including:
- Automated dialing systems
- Automated text messaging systems
- Automated email systems
- Customer communication platforms
Such communications may relate to:
- Property management services
- Leasing matters
- Application status
- Account notices
- Maintenance and operational updates
- Customer service responses
- Marketing or promotional information regarding available properties or services
Message and data rates may apply depending on your mobile carrier.
5. Opt-Out of Marketing Communications
You may opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in emails
- Replying STOP to SMS messages where applicable
- Contacting us directly using the information provided below
Even if you opt out of marketing messages, we may still send service-related communications necessary for property management, account administration, or legal compliance.
6. Sharing of Information
We may share personal information with:
Service Providers
Third-party vendors assisting us with:
- Property management software
- Payment processing
- Tenant screening
- Maintenance coordination
- Communication platforms
- Website hosting and analytics
Property Owners
Where necessary for the management of their properties.
Legal and Regulatory Authorities
When required to comply with law, court orders, or regulatory requirements.
Business Transfers
In connection with a merger, acquisition, sale, or restructuring of our business.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze usage patterns
- Maintain security
- Provide relevant content
Users may adjust browser settings to refuse cookies, although some site functionality may be affected.
8. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Fulfill the purposes described in this policy
- Maintain property management records
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
10. Third-Party Links
Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
11. Children’s Information
Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact:
FVR Property Management
80 M ST SE #100
Washington, DC 20003